Arrival and departure
we have compiled some tips and advice for you.
The Zillertal Arena is particularly well located and is easily reachable. You can either take the Inntal highway (A12) and the Zillertal or you can take the route via Kitzbühel-Mittersill and the Gerlospass.
The users of the Gerlos Alpine road (Gerlos Alpenstraße) are required to pay a toll, here you can find further information regarding the prices.
In wintertime the Gerlos Alpine road is free of charge for those who have a valid ski pass. The last kilometers of both suggested routes are mountain passes which during winter require equipment suited to difficult weather conditions (you can find more details at www.gerlosstrasse.at)
Our office in Königsleiten can be found just at the entrance of the town on the left side of the street.
The property that you booked will be cleaned in the morning of the day of your arrival. For this reason, moving in is only possible after 3 pm. We do our best to keep everything running according to plan. However, should there be a delay and your holiday accommodation is only ready after the expected time, we kindly ask you for your understanding. When checking in on Saturday at our office you will be given more details regarding the exact time you can move in the accommodation that you have booked.
We kindly ask you to arrive before 6 pm. In case your arrival is delayed, please contact us at +43(0)6564/8686.
You are also welcome to book in advance with us a basic set that will facilitate your arrival. You can read more about it on the overview of additional costs.
Leaving the accommodation
Our holiday accommodations are available until 10 am of your departure date. Please hand in the keys to our staff at the office of Direkt Holidays until 10 am or insert them inside the postbox on the right-hand side of the office door.
In order to avoid traffic jam, we advise you to plan your departure early in the morning between 5 am and 7 am.
A couple of days after your departure you will receive an Email from us. Here, among other links, you will be able to find one that will redirect you to our costumer reviews page. We would appreciate if you could leave us an evaluation and a feedback regarding our services and accommodation.
When leaving the accommodation
When leaving the accommodation, we kindly ask you to take make sure that:
- The main door is locked (not merely closed) and you hand in the keys to our staff at the office of Direkt Holidays. Should you leave outside of our opening hours, please slide the keys into the postbox you will find on the right-hand side of the office door.
- All windows are completely closed -> danger of frost!
- All the lights were turned off.
- Given that Saturdays is the only day of the week for checking in and checking out, we ask you to leave the heating on, regulated to a temperature that you find to be pleasant – other guests will be moving in the room later on on the same day.