GENERAL TERMS AND CONDITIONS
Here you will find the General Terms and Conditions of Direkt Holidays Reisebüro GmbH.
All important information regarding booking, payment, arrival and departure, cancellation, as well as the rights and obligations of guests and the landlord.
Important Information at a Glance
Deposit within 14 days
payable no later than upon arrival
Arrival possible
Departure
Only permitted in selected accommodations.
Graduated cancellation conditions according to the General Terms and Conditions.
1. INTRODUCTION
These General Terms and Conditions form an integral part of the contract between you and DIREKT HOLIDAYS.
2. BOOKING, CONTRACT FORMATION AND PAYMENT TERMS
A deposit of 50% of the rental amount must be paid within 14 days. The remaining balance is due no later than on arrival.
DIREKT HOLIDAYS charges a booking fee of €35.00 for each reservation.
You may book your accommodation with DIREKT HOLIDAYS by telephone or in writing. You will receive a reservation confirmation immediately.
50% of the rental amount must be paid within 14 days. The contract between you and DIREKT HOLIDAYS is concluded upon receipt of the deposit.
If no deposit is received within 14 days, DIREKT HOLIDAYS may freely dispose of the booked accommodation.
For short-term reservations made less than 14 days before the start of the rental period, the entire rental amount is payable immediately and the contract is concluded upon payment.
In the event of late payment of the remaining balance, or the entire rental amount in the case of short-term bookings, DIREKT HOLIDAYS may refuse to provide the services.
You will receive the voucher after the deposit has been paid.
Special requests may only be accepted by the booking office as non-binding requests. There is no legal entitlement to their fulfilment unless DIREKT HOLIDAYS has confirmed them in writing.
DIREKT HOLIDAYS charges a booking fee of €35.00 for each reservation.
3. SERVICES AND PRICES
The published prices are weekly rates for the entire rental property during the respective pricing period.
Additional costs are not included in the prices. Additional costs are listed in the confirmation.
Apartments that are not explicitly marked as "Dogs Allowed" may under no circumstances be occupied with pets.
The published prices are weekly rates for the entire rental property during the respective pricing period.
If a property contains several equivalent apartments with the same number of rooms, occupancy and prices, they are identified by a type number (e.g. 3+).
The minimum rental period is generally 7 days. Arrival and departure days are usually Saturdays (high season). Exceptions are possible with written confirmation from the booking office.
Additional costs are not included in the prices. Additional costs are listed in the confirmation.
Additional services requested by the customer are not included in the rental price and must be paid on site.
For apartments where internet access is offered, the free provision of this service does not entitle guests to a reduction in value if the signal cannot be received for any reason.
The infrastructure facilities mentioned in the brochure, reservation confirmation and travel documents are not part of the contract and do not constitute an obligation on the part of DIREKT HOLIDAYS.
Apartments that are not explicitly marked as "Dogs Allowed" may under no circumstances be occupied with pets.
3.1 USE OF ELECTRICITY FOR ELECTRIC VEHICLES
Charging electric vehicles via standard household sockets (Schuko sockets) in the holiday property is not permitted.
In the event of a violation, an administrative charge of €50.00 will be applied.
1. Charging electric vehicles via standard household sockets (Schuko sockets) in the holiday property is not permitted.
2. Electricity consumption for charging electric vehicles is not included in the flat rate and will be charged separately.
3. In the event of a violation, an administrative charge of €50.00 will be applied.
4. By making a booking, the guest declares that they have taken note of these regulations and agree to comply with them.
4. SERVICE AND PRICE CHANGES
Should there be any discrepancies between the printed price list, the brochure and the reservation confirmation, the reservation confirmation shall be binding.
The property descriptions and price calculations have been prepared with due care. Service and price changes occurring before your reservation will be communicated to you at the time of booking, or at the latest in the reservation confirmation.
Should there be any discrepancies between the printed price list, the brochure and the reservation confirmation, the reservation confirmation shall be binding.
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5. Arrival and Departure; Shortening or Extension of the Stay
Arrival should take place from 4:00 PM onwards, departure before 10:00 AM.
Arrival should take place from 4:00 PM onwards, departure before 10:00 AM. If you arrive later than 6:00 PM, DIREKT HOLIDAYS must be informed in good time. If you are unable to take over the accommodation as agreed, for example due to increased traffic, strikes, etc., or for personal reasons, the full rental price remains payable.
The same applies if you leave the accommodation before the agreed departure date.
If you wish to extend your stay, please contact the booking office in good time.
6. Withdrawal from the Contract by You
Up to 89 days before arrival: €50.00 administration fee
Up to 43 days before arrival = 10%
Up to 29 days before arrival = 50%
Up to 20 days before arrival = 80%
For cancellations from 19 days before arrival or on the day of arrival, the full rental price remains payable.
The decisive factor is the date on which your notification is received by the booking office (for Sundays and public holidays, the next working day shall apply).
An administration fee of €50.00 will be charged for every cancellation/rebooking.
We recommend that you take out cancellation insurance at the same time as making your booking.
This covers cancellation costs in the event of illness, accident, death of the tenant, fellow travellers or close relatives (upon presentation of a medical certificate).
Cancellation insurance can be taken out online via the website of the European Travel Insurance.
7. Alternative Rental Property and Termination of the Contract by DIREKT HOLIDAYS
DIREKT HOLIDAYS may assign you an equivalent alternative accommodation if unforeseeable or unavoidable circumstances require this.
A mandatory cancellation processing fee of €50.00 will be charged to every tenant.
DIREKT HOLIDAYS may assign you an equivalent alternative accommodation if unforeseeable or unavoidable circumstances require this.
DIREKT HOLIDAYS is entitled to terminate the contract before or during the rental period if unforeseeable or unavoidable circumstances make it impossible to hand over the accommodation, endanger the tenants or the property, or impair the provision of services to such an extent that continuation of the contract can no longer reasonably be expected.
Any payments already made will be refunded, less any services already provided.
Cancellations due to force majeure or unforeseen events that make planned accommodation impossible and are not the responsibility of the landlord/Direkt Holidays entitle the landlord/Direkt Holidays to process the cancellation as follows.
If the apartment/house must be closed before arrival due to force majeure or by official order, the agreed rental amount and any additional charges already paid by the tenant will be refunded to the extent that they have been paid.
A mandatory cancellation processing fee of €50.00 will be charged to every tenant.
No substitute service (alternative accommodation or similar) will be provided to the tenant.
In all cases, the landlord/Direkt Holidays shall communicate such serious decisions in cooperation with the appointed committees or crisis management teams and as early as possible.
Claims for damages are excluded in all cases for both parties.
8. Obligations of the Tenant
The accommodation may only be occupied by the specified number of persons. Quiet hours are from 10:00 PM to 8:00 AM.
In individual cases, Direkt Holidays is entitled to request an appropriate security deposit (€200, €500, or in exceptional cases up to €1,000).
The accommodation may only be occupied by the specified number of persons (including children and infants). Additional persons may be refused by the key holder or charged separately on site. The accommodation must be used with due care. Consideration must also be given to neighbours and others. The mandatory quiet hours are from 10:00 PM to 8:00 AM. Cleaning of kitchen facilities, dishes and cutlery is the responsibility of the tenant and is not included in the final cleaning. If the tenant or any co-user causes damage, this must be reported immediately to the key holder. The tenant is liable for any damage caused by themselves or their co-users unless they can prove that they were not at fault. The same applies if the accommodation cannot be handed over to subsequent tenants. Pets must be declared at the time of booking. (Pets are not permitted in some accommodation units.) In individual cases, Direkt Holidays is entitled to request an appropriate security deposit (€200, €500, or in exceptional cases up to €1,000). The deposit will be refunded to the specified bank account two weeks after departure following inspection of the accommodation.
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9. Complaints
Complaints or damages must be reported immediately to the key holder.
If the accommodation is not in a condition that complies with the contract, or if you suffer any damage, this must be reported immediately to the key holder.
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10. Liability of DIREKT HOLIDAYS
Should the rental property not comply with the contract, DIREKT HOLIDAYS will endeavour to provide an equivalent alternative accommodation.
Statutory liability for damages other than personal injury is limited to twice the rental price.
Should the rental property not comply with the contract, DIREKT HOLIDAYS will endeavour to provide you with an equivalent alternative accommodation. If this is not possible within a reasonable period of time, or if you reject such accommodation for objectively justified reasons, DIREKT HOLIDAYS will compensate you for any reduction in value, provided that DIREKT HOLIDAYS is at fault.
Should you suffer any damage as a result of a culpable breach of contract by DIREKT HOLIDAYS, DIREKT HOLIDAYS shall be liable for such damage.
Statutory liability for damages other than personal injury (e.g. property damage and financial loss) is limited to twice the rental price (whereby the claims of all persons involved shall be added together).
IDIREKT HOLIDAYS shall not be liable if the damage is attributable to the following causes:
- Acts or omissions on your part or on the part of a co-user
- Unforeseeable or unavoidable failures by third parties not involved in the provision of the contractual services
- Force majeure or events which DIREKT HOLIDAYS, the intermediary or service provider could not foresee or prevent despite exercising due care
- Damage and losses resulting from burglary or theft
These provisions shall apply analogously to non-contractual liability.
Liability for service providers and auxiliary persons is expressly excluded.
International conventions and national laws providing for more extensive limitations or exclusions of liability shall take precedence.
11. Governing Law and Jurisdiction
The legal relationship between you and DIREKT HOLIDAYS shall be governed by Austrian law.
The customer may bring legal action against DIREKT HOLIDAYS only before the locally competent court.
DIREKT HOLIDAYS may bring legal action against the customer at the customer's place of residence or before the locally competent court.
The mediation of the holiday property by us is carried out in the name and on behalf of DIREKT HOLIDAYS.
12. Special Supplement to the General Terms and Conditions for Internet Use
By using the internet, the user automatically accepts the General Terms and Conditions.
The guest, as user of the internet connection provided in the accommodation, undertakes to comply with applicable law and not to use or distribute any immoral or unlawful content, nor to unlawfully reproduce, distribute or make available to third parties any copyrighted material.
Furthermore, the user undertakes to comply with applicable youth protection regulations and not to send or distribute any harassing, defamatory or threatening content.
The sending of bulk messages or any other form of unauthorised advertising is likewise prohibited.
The user shall indemnify the provider of the internet connection against all damages or third-party claims arising from the unlawful use of the internet connection by the user.
All costs and expenses arising in connection with unlawful use of the internet connection or use contrary to this agreement shall be borne by the person responsible.
By using the internet, the user automatically accepts the General Terms and Conditions.
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Disclaimer
Legal information regarding the online services of Direkt Holidays.
1. Content of the Online Offering
The author assumes no liability whatsoever for the timeliness, correctness, completeness or quality of the information provided.
Liability claims against the author relating to material or immaterial damage caused by the use or non-use of the information provided, or by the use of incorrect or incomplete information, are generally excluded, provided that there is no demonstrable intentional or grossly negligent fault on the part of the author.
All offers are subject to change and non-binding.
The author expressly reserves the right to change, supplement or delete parts of the pages or the entire offering without prior notice, or to discontinue publication temporarily or permanently.
2. References and Links
In the case of direct or indirect references to external websites ("links") that lie outside the author's area of responsibility, liability would only come into effect if the author had knowledge of the content and it was technically possible and reasonable to prevent use in the case of unlawful content.
The author therefore expressly declares that, at the time the links were created, the linked pages were free of illegal content.
The author has no influence whatsoever on the current and future design or on the contents of the linked pages.
Therefore, the author hereby expressly distances himself from all contents of all linked pages that were changed after the link was created.
For illegal, incorrect or incomplete content, and in particular for damages resulting from the use or non-use of such information, only the provider of the respective website shall be liable.
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3. Copyright and Trademark Law
The author endeavours to observe the copyrights of the graphics, audio documents, video sequences and texts used in all publications, to use self-created content or to make use of licence-free content.
All trademarks and brand names mentioned within the online offering and, where applicable, protected by third parties, are subject without restriction to the provisions of the applicable trademark law and the ownership rights of the respective registered owners.
The mere mention of a trademark does not imply that it is not protected by third-party rights.
The copyright for published objects created by the author remains solely with the author of the pages.
Any reproduction or use of such graphics, audio documents, video sequences and texts in other electronic or printed publications is not permitted without the express consent of the author.
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