Safe winter holidays

Corona preventive measures from Direkt Holidays and in the Zillertal Arena for Winter 2020/2021
Circumspection safe us all!

The year 2020 rise us to a big challenge and demands special measures, which are inescapable during skiing to enable safe skiing fun.

Together with the Zillertal arena, the health department, and our Covid-instructor we constructed a safety concept.

In addition, especially this winter:

Personal responsibility and a respectful together are the best requirements for your winter holidays.

All our measures are for the benefits of our guests, our employees and the residents. You should have great safety feeling in our business, our apartments and chalets, and in our whole region. We will give our best, to prevent possible infections and not give the Covid-19 pandemic a chance in the Zillertal Arena! For this we need the full assistance from our guests. Take time, be friendly and considerate and keep the safety distance to people outside your household.

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THE POINTS BELOW SHOW YOU OUR EFFORTS AND APPLY FOR YOU AS RULES FOR A RECREATIVE VACATION IN THE ZILLERTAL ARENA!

  • SAFETY IN THE SKIING AREA

    The cablecar companies in the Zillertal Arena offer you supplementary to the actual legal guidelines a comprehensive measure package in the skiing area, which makes it possible to have recreative and fine skiing days. The staff from the cable cars will be tested every week depending on a corona infection.

  • BOOKING & CANCELLATION POSSIBILITIES

    We recommend you the take a travel insurance for the winter season. Our objects offer you the European travel insurance if you make a reservation. This insurance also covers Covid-19 infections and every other heavy illness.

  • ORGANISED QUEUING AREAS

    The queuing areas are independent to the actual legal guidelines, technical organised that narrow stand together person groups will be avoided.
  • CORONA SAFETY INSTRUCTOR

    We from Direkt Holidays offer you the highest safety measures, so we have a trained internal as well as an external corona security instructor, who ensures that the current regulations are continuously and immediately developed, updated and implemented in our company.

Lots of space and nature is available in the Zillertal Arena

In the Zillertal Arena, the preparations for the start of the winter season are in full swing. The entire population of Königsleiten works with great commitment to enable our guests to enjoy the maximum safe holiday experience through health protection measures. Our extensive ski area with the towns of Königsleiten, Hochkrimml, Gerlos and Zell am Ziller offers plenty of space for holistic winter experience. Spectacular impressions of the landscape, unrestricted freedom of movement und declaration for body and soul guarantee new energy in the unusual time.

 

RESPONSIBILITY, PASSION AND DEDICATION

But we from Direkt Holidays are not only best possible prepared, to protect the health of our guests, staff and locals, we are also working with responsibility, passion and dedication on the preparation for the winter season 2020/2021! Our highest motto: Take care of each other together!

 

Make sure that a safety distance of at least 1 meter is always maintained. In public facilities, the waiting areas are organized in such a way that groups of people standing together are avoided as far as possible.

You will find sufficient hand disinfection options in all of our businesses, shops and restaurants, as well as at the cable car systems and in the mountain restaurants. We also ask you to wash your hands regularly with soap and water.

If you suspect a coronavirus illness or symptoms you should call the number 1450 and under no circumstances go to a doctor's office.

In Austria, mouth and nose protection is mandatory in some public areas. You will find a detailed overview below:

RECOMMENDATION FOR MOUTH AND NOSE PROTECTION:

  • In self-service restaurants from / to the table, in the buffet area and in the toilet facilities
  • At service restaurants from / to the table and in the toilet facilities
  • When using the toilet facilities
  • In the ski shop / ski depot

DOCTORS

If you suspect a coronavirus illness or symptoms you should call the number 1450 and under no circumstances go to a doctor's office.

You can also get information about this from our doctors:

  •      Königsleiten: Dr. Kashlan +43656420083
  •      Wald im Pinzgau: Dr. Mendel +4365658250

THE FOLLOWING RULES GENERALLY APPLY:

A mask is mandatory in the following places:

  • In ski buses and public transport (train, bus, taxi, etc.)
  • At the mountain railways (cash desk areas, waiting areas, toilet facilities and ski depots)
  • In the gondola when people outside the household are present
  • In the supermarket
  • In pharmacies

 

  • In the health sector (doctor, hospital, etc.)
  • For services where the minimum distance cannot be maintained (e.g. hairdresser)
  • In gas station shops
  • In the bank
  • At the post office

 

 

my own contribution

Keep distance!

This means: You must keep a distance of at least 1 meter from people who do not live in the same household!

Wash hands several times a day with soap and water for at least 30 seconds!

Act responsibly!

 

Comply with mask requirements!

Sneeze or cough: in the crook of your arm or in a tissue!

Refrain from shaking hands and hugs!

Please do not leave your used protective mask or tissue anywhere but dispose of them properly in a rubbish bin!

PLEASE FOLLOW THE RECOMMENDATIONS OF CONDUCT AND THE INSTRUSTIONS OF OUR EMPLPOYEES, PARTICULARLY ABOUT THE APPLICABLE HYGIENE REGULATIONS.

When I feel sick ...

  • stay at home / in my accommodation
  • I will inform my host
  • I call the Austrian health hotline 1450 (reachable from midnight to midnight)

If you have symptoms that could indicate a possible COVID-19 infection (fever, cough, sore throat, loss of taste / smell, ...), please stay in your accommodation and contact Direkt Holidays immediately (+43 6564 8686) or a doctor.

  • Respect our health / hygiene compliance and enjoy your winter vacation in the holiday apartments and chalets from Direkt Holidays and have a good time.
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  • Basically, it is still true for all of us that keeping a corresponding distance of respect (if possible) is the best way to reduce the risk of infection.
  • We are continuously evaluating the situation and adapting our Covid-19 guidelines about any changing legal or regulatory requirements.

 

online ski ticket purchase

WE RECOMMEND THAT YOU ORDER YOUR SKIPASS ONLINE FOR YOUR WINTER HOLIDAY.

Your advantages:

  • No waiting
  • One person can pick up the ski passes (no crowds in the office)
  • Personalized ski passes (contact tracing would be possible)
  • Every time you buy a ski pass, we give you a tube scarf

 

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Our cancellation policy for CORONA

Exceptional situations require exception regulations and therefore we have changed our cancellation and deposit conditions for you until further notice.

The following applies to your booking (arrival period May to October 2020):

At the time of the restrictions, we understand each booking as an option booking - this means for our guests: A free cancellation or rebooking is possible until we inform you about the stay in a timely manner and request final confirmation and a deposit. After that, the usual cancellation conditions of our terms and conditions apply.

For bookings (arrival period from November 2020) the following applies immediately:

Cancellations due to "force majeure, unforeseen events" (e.g. COVID-19), which make scheduled accommodation / lodging impossible and are not the responsibility of the landlord / Direkt Holidays, entitle them to the following cancellation process:

If the apartment / house has to be closed before arrival as a result of force majeure or by order of the authorities, the agreed rent and the charged ancillary costs will be reimbursed in the amount in which they have already been paid by the tenant.
A mandatory cancellation processing fee of 50 euros will be charged to each tenant.
A replacement service (alternative accommodation or other) to the tenant does not occur.

In all cases, the landlord / Direkt Holidays should announce such serious decisions in cooperation with the appointed committees or crisis teams and as early as possible.
Claims for damages are excluded for both parties in any case.

If there is a lockdown at the tenant's place of residence upon arrival for the booked travel period, the tenant will also be reimbursed the agreed rent and the charged ancillary costs in the amount in which they have already been paid.
A cancellation processing fee of 50 euros will be charged to each tenant.

In general, if you cannot leave your home town or travel to your booked holiday accommodation from 14 days before your arrival date due to officially determined Corona regulations, this can be canceled free of charge. Only a processing fee of € 50.00 is due here.
Otherwise our general cancellation conditions apply.

The corona traffic light

Regional clusters and hotspots need strong regional responses. The Corona traffic light makes it possible, depending on the epidemic situation, to take measures for all areas of society and the economy. These measures can then apply to the entire federal territory, individual federal states or districts.

This makes the Corona traffic light a tool for a uniform, coordinated and transparent approach by the authorities. It informs the Austrian population about the risk in a certain region and also about possible measures that will be taken.

Here you will find all information about the Corona traffic light

Corona warning app:
Support us in the fight against Corona

  • CORONA WARNING APP FOR GERMANY

The Corona warning app helps to determine whether someone has come into contact with an infected person and whether this could result in a risk of infection. In this way, chains of infection can be interrupted more quickly.

The app is an offer from the federal government.

Downloading and using the app is completely voluntary.

Download the app for free:
App Store
Google Play 

  • STOP CORONA APP OF THE RED CROSS AUSTRIA

    The "Stop Corona" app serves to raise awareness and thus prevent the spread of the corona virus in the population as far as possible. Users of the app record their encounters using digital handshakes. If one of the persons reports as sick, all persons saved as contacted in the last two days are informed. The app also contains additional information on the coronavirus.

Download the app for free:
App Store
Google Play Store

We at Direkt Holidays are looking forward to winter 2020/21 in the Zillertal Arena.

Understandably, the coming winter raises many questions. We try to exceed even the already strict official requirements. First and foremost, we would like to make a commitment: As early as March 2020 (shutdown in Salzburg and Tyrol), we immediately canceled all of our bookings and paid back the rental price. This will also be the case in the coming winter if it should not be possible to travel to or stay in our accommodation for official reasons. Because the safety, health and satisfaction of our guests is our top priority.