Booking & Availability

• How can I book an apartment or chalet?
  
  You can easily book your accommodation online, by email or by phone. After your request, you will promptly receive a reservation confirmation – simple and hassle-free.
• When is my booking confirmed?
  
  Your booking becomes binding once the deposit has been received – ensuring your accommodation is reserved for you.
• How can I check availability?
  
  You can view current availability directly on our website or request it quickly and personally from our team.
• Check availability & find your accommodation
  
  

Prices & Payment

• When do I have to pay for my accommodation?
  
  A 50% deposit is due within 14 days after booking. The remaining balance can be paid comfortably about 2 weeks before your arrival.
• Which payment methods are accepted?
  
  You can conveniently pay by bank transfer, in cash on site or by debit card – choose the option that suits you best.
• Are there any additional booking fees?
  
  A processing fee is charged for each booking. All details are transparently listed in our payment terms.
• View full payment terms

Cancellation & Changes

• How can I cancel my booking?
  
  If your plans change, you can cancel your booking at any time in writing. The decisive factor is the time your cancellation is received by us.
• What cancellation fees apply?
  
  Cancellation fees depend on the time of cancellation:
  ~ up to 43 days before arrival: 10%
  ~ up to 29 days before arrival: 50%
  ~ up to 20 days before arrival: 80%
  ~ from 19 days before arrival: 100%
• Are there additional cancellation fees?
  
  A processing fee applies to every cancellation.
• View full cancellation policy
  
  

Arrival & Stay

• What are the check-in and check-out times?
  
  You will receive the exact arrival and departure times with your booking confirmation – so you can plan your trip with ease.
• How does the key handover work?
  
  All information about arrival and key collection will be provided before your stay – simple and stress-free.
• Do I need snow chains in winter?
  
  For a safe journey to the mountains, we recommend snow chains in winter, as weather conditions can vary.
  

Accommodation & Amenities

• Are bed linen and towels included?
  
  In some of our accommodations, bed linen and towels are already included. If not, you can easily rent them from us or bring your own – completely flexible for your needs.
• Is Wi-Fi available?
  
  Many of our accommodations offer Wi-Fi. Detailed information can be found in each property description.
• Are pets allowed?
  
  Pets are welcome in selected accommodations. You can find all relevant details directly in the property description.

Contact & Personal Assistance

• Do you have any further questions? 
  
  Our team is happy to assist you personally in finding the perfect apartment or chalet.
  
  

  Phone: +43 6564 8686
  Email: info@direktholidays.at

   

• Send a non-binding enquiry